Last updated: May 1, 2024
Thank you for choosing Scale Xyz. Please review the following policy regarding refunds:
Policy Summary
- No Refunds: We do not offer refunds for services or subscriptions
- Cancellations: Subscription cancellations do not result in refunds
- Non-Refundable: All purchases are non-refundable
- Exceptions: Limited to billing errors or technical issues
No Refunds Policy
Important Notice
We do not offer refunds for any services or subscriptions provided by Scale Xyz.
Cancellation Policy
Cancellation Terms
Subscription cancellations or terminations will not result in refunds or credits for any unused portion of the subscription period.
Cancellation Process
- You may cancel your subscription at any time
- Service will continue until the end of your current billing period
- No refunds will be provided for remaining subscription time
- You will lose access to premium features immediately upon cancellation
Non-Refundable Items
What's Non-Refundable
- Subscription Fees: All subscription fees are non-refundable
- Usage Charges: Usage charges incurred during the subscription period are non-refundable
- Plan Upgrades: Charges for plan upgrades are non-refundable
- Add-on Services: Any additional services purchased are non-refundable
- Partial Periods: Partial subscription periods are non-refundable
Cancellation Requests
How to Cancel
If you wish to discontinue using Scale Xyz services, you may cancel your subscription at any time. However, no refunds will be provided for the remaining subscription period.
Cancellation Steps
- Log in to your Scale Xyz account
- Navigate to Account Settings
- Select Subscription Management
- Click on "Cancel Subscription"
- Confirm the cancellation
You will receive a confirmation email once your cancellation is processed.
Exceptions
Limited Exceptions
In exceptional circumstances, we may consider providing refunds or credits at our sole discretion:
Qualifying Circumstances
- Billing Errors: Duplicate charges or incorrect billing amounts
- Technical Issues: Significant service disruptions caused by Scale Xyz
- Fraudulent Activity: Unauthorized charges on your account
Important Notes
- All exception requests must be submitted within 7 days of the charge
- We reserve the right to investigate all exception requests
- Approval of exceptions is at our sole discretion
- Refunds, if approved, will be processed within 7-10 business days
Changes to the Refund Policy
Policy Updates
We reserve the right to modify or update this refund policy at any time.
Notification of Changes
- Any changes to the refund policy will be communicated to users via email
- Updates will also be posted on our website
- The "Last updated" date at the top of this page will be revised
- Continued use of our services constitutes acceptance of updated policies
Note: It is your responsibility to review this policy periodically for any changes.
Questions & Support
Contact Our Support Team
If you have any questions or concerns about our refund policy, please contact our customer support team:
- Email: support@scalexyz.com
- Phone: +1 (520) 369-4051
- Website: ../
- Support Hours: Monday to Friday, 9:00 AM - 6:00 PM (EST)
Tip: For faster resolution, please include your account email and any relevant transaction details when contacting support.